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MOST FREQUENTLY ASKED QUESTIONS
How long does shipping take?
Generally our items arrive within 5 to 7 days of purchase for any destination worldwide.
When you buy an item, we will then contact you within 48 hours of your order to provide you with a tracking number. This is why it is so important to give accurate contact information, especially telephone numbers and email addresses. If you are not at home when the item is delivered, the courier will leave a notice and you can then go and pick up your package at the nearest post office.
We guarantee our shipping, which means that we promise that the item you have ordered will arrive undamaged, in a timely manner, at your doorstep. If for any reason your product does not arrive, please contact our staff and we will investigate the matter for you, and then we will re-send the item at no cost to you.
I called your phone line, but it was busy
While we are quickly expanding as our presence on the net grows, we only use one dedicated toll-free line at the moment. If we are speaking with another customer, or not in the office at the time you call, we do have a voice messaging service that will pick up your call. We invite you to leave us a message, and one of our staff will contact you within business hours (8am – Midnight EST, Monday to Friday).
We also offer a live chat service, which might be easier for some of our overseas customers. There is a small tab on the side of the page that says: “Live Chat” on it, if you click this tab a small window will pop open and you will be able to easily ask any questions you might have, and one of our qualified customer support agents will be happy to help you in any way they are able. Whether your question pertains to high quality Louis Vuitton handbags, or a fake Gucci wallet, our staff are knowledgeable on all of our products.
We also welcome any comments or questions you would like to send our way via email. You can reach us by clicking on the“Contact Us” button at the bottom of the page, which will take you to a form that you can type your question into. We will respond promptly within one business day. If you’d like to speak to our support staff, simply include a telephone number you can be reached at, and the time zone you are in as well as the best time to reach you and our staff will contact you as soon as possible.
Can I return an item if I am not happy with it?
Of course you can, our products are a point of pride for us – if for any reason you aren’t 100% satisfied with your purchase, you may return it to us via courier and we will offer you a refund or exchange.
In order to qualify for a refund or replacement, we ask that you just contact us to let us know that you would like to send an item back to us within 30 days of receipt of the return information. The item/s you would like to return must be in new, unworn condition and all accessories must also be returned with the item.
To get this process started, simply contact one of our staff by clicking on the Contact Us link at the bottom of the page, and we will be happy to help.
What are your Guarantees?
We Guarantee The following:
- All of our high quality items are made with almost all the exact same materials as the originals in most cases all the same materials.
- All of our high quality items are perfectly identical to the original – we include serial numbers, tags, care cards, dust bags, all engravings and stickers.
- All of the accessories you would anticipate will come with your item.
- The photos of our products on our site are of a random sampling from our own stock.
- The item you receive will be true to the photo displayed on the site, because all of our photographs are of the actual items we sell.
- All of our packages will arrive within 7-10 days via express courier, intact and on time.
- We accept all of our products back for a full refund within seven days of receipt.
Above all else, we guarantee your satisfaction. We stand behind our products; from the specifically sourced high-quality materials used to manufacture them, to the dedicated design team that reproduces your favorite luxury designs, to the flawless production standards we uphold, we are proud of our catalog.
If you have any further questions, please do not hesitate to click the Contact Us button provided at the bottom of the page to get in touch with one of our customer service agents.
Can you supply other models other than those on the website?
If we do not have a certain model advertised on our website it means one of 3 things:
- We do not or have not started to reproduce this model yet.
- We could not find a good source to buy this model from yet.
- There is not enough demand for this model yet.
That being said most important is the demand for any model so if you really want us to carry a certain model then please get in touch with us by email or leave us feedback on our site letting us know which item you would like to see us carry and we will take it in to consideration and you might see it on our site very soon. TRACKING YOUR PACKAGE:
Please allow 2-3 business days from the time you received you’re tracking number to the time you can track it online.
Most of our packages are shipped via EMS. Tracking numbers issued by EMS start with either EE or EA and end with CN.
You can track EMS shippments through your national postal service website:
- usps.com (USA)
- parcelforce.com (UK)
- com (Canada)
For all other countries if you don’t know your national postal service website you can find it here:
A DHL tracking no. has 10 numbers (10 digits) & packages can be tracked at:
A UPS tracking number starts with M or H & packages can be tracked at:
A TNT tracking number has 9 digits & packages can be tracked at:
If your tracking begins with WKO you can track it here:
A Aramex tracking number usually begins with a 7 or a 3 and they are 10 digits long and they can be tracked here:
All you have to do is enter the tracking number we will send you in to the correct box on the shipping courier’s website and you will be provided with the information on your package. As always, if you have any questions, don’t hesitate to click the Contact Us. Our staff is always happy to answer any questions.
Will anyone know this bag is a fake?
Above all else, we are sure that the quality of our high quality handbags is absolutely the highest. Our company has gone a long way towards establishing a series of checks and controls that ensure the product you receive is a perfect stand-in for the original.
Our design team takes their time establishing not only the correct pattern of the bag, but also the exact placement of every single stitch and feature. Because we craft our own high qualitys, not buy them from a supplier like other companies, we are able to oversee every aspect of production. We use all the same materials that the original handbag calls for, with no skimping. All embossed logos, all serial numbers, all engraved designer logos on snaps, each zipper pull – all of these aspects will be in place. We also go above and beyond – each of our designer high quality handbags comes with all of the tags, extra/extension straps, branded dust bags and care cards that you would receive if you were getting the real thing.
Our quality-control team is strict – their job is to examine every single item that leaves our facility, and prevent any mistakes from slipping by.
We know that there are a lot of shoddy fakes out there. We also know that the only way to do business is to set ourselves apart from the crowd. We are completely confident in our product, and offer a 100% money-back Guarantee if, for any reason, you aren’t completely satisfied with our product.
My tracking number doesn’t work!
We ship our products from our warehousing facility, which means that there will always be a delay of a few days before you are able to track your purchase. This is due to the amount of time it takes our courier service to transfer the package to the postal service of your home country.
The item I want is out of stock, how long until it is available again?
When a product sells out, it is usually about two weeks to a month before we are able to restock it. When the ‘Buy Now’ button appears once more, that means we are once again offering that item for sale. If you’ve been waiting a long time for a specific piece, and it doesn’t seem to be reappearing, please feel free to get in touch with us by clicking on the Contact Us link at the bottom of the page, and a staff member will be happy to check up on the status of your item.
Generally, when an item isn’t in stock, it means that we are waiting on the materials. We take great pride in using only the exact same leathers, metals, and fabrics that the genuine brand-name items are made of.
This means that, rather than using second-rate components, we hold production of that piece until the correct materials are available. While it might mean a longer wait, if you have your heart set on a specific item, it also means that you receive a quality product that we are proud to offer.
You can also provied an email address to be notified when an out of stock item is restocked. All you have to do is go back to the out of stock items page and find the “Notify me when this product is back in stock” button next to the items description and enter your email address in the box under it and lock it in. Then once the item is restocked you will receive a automated email notification informing you about it.
How much does shipping cost?
The cost of shipping varies from country to country; please see our shipping page for the exact shipping cost to your country. You can find a link to our shipping page at the bottom of each page on our site.
The ‘Buy Now’ button is missing
If you’ve noticed that the Buy Now button doesn’t appear on the page beside the item you’d like to purchase, that means the item is temporarily out of stock.
You will note that while an item is unavailable, the Buy Now button is replaced with a button labeled Notify Me. All you have to do is enter your email address in the box next to it and then click on the Notify Me button.
Generally, when an item isn’t in stock, it means that we are waiting on the materials. We take great pride in using only the exact same leathers, metals, and fabrics that the genuine brand-name items are made of. This means that, rather than using second-rate components, we hold production of that piece until the correct materials are available. While it might mean a longer wait, if you have your heart set on a specific item, although it also means that you receive a quality product that we are proud to offer.
What methods of payment do you accept?
We currently accept payment through any of the following options:
For more information on the forms of payment we accept please get in touch with us by clicking on the Contact Us button located at the bottom of this site.
What type of discounts do you offer?
These are the discounts we currently offer: